PROGRAMME DETAILS
| Name: |
Customer Service & Culture Difference |
| Training venue: |
|
| Accredited: |
Programme not SETA Accredited |
| Cost: |
Refer to Training Calendar |
| Entry Requirement: |
-Learners required being on a basic NQF level1, Numeric and Literacy level
-Minimum experience of 14 days in workplace.
-No other experience required for entry level. |
| Target Group: |
-General Staff
-Supervisors
-Junior Managment |
| Duration: |
2 Days – Theoretical Learning
Incorporating 70% Practical and 30 Theoretical skills in the facilitation style. |
| Certification: |
- Certificate of Attendance – on completion of the course. |
| Learner Material: |
Learners will receive the following learning materials:
- Learners guide
- Additional resources – where required. |
| Programme Detail: |
Programme consist of the following key areas:
- -What is a Customer
- -Internal and External Customer Service -Basic Principles of Customer Service
- -Customer Service Importance
- -Customer Service impact on your organisation.
- -Customer Service Needs
- -Annoying habits to avoid
- -Confidentiality -Personal Presentation
- -Behavior
- -Greeting the Customer
- -Assisting Customers over Language Barriers
- -Customer Expectations
- -Body Language
- -Detecting if someone is lying
- -Effective Communication
- -Ten Commandments of Customer Service
- -Range of Customers
- -Range of Complaints
- -Dealing with Customer Complaints
- -Written Complaints
- -Understanding Cultural Differences
- -Foreign Cultures.
- -Verbal and non-verbal communication with customers.
- -Interaction with customers using appropriate communication.
- -South African Cultural Groups
- -Non-verbal and verbal elements.
- -Culture and customs
- -International Tourist Groups
- -Preventing cultural misunderstandings.
- -Cultural Differences
- -Learning to value cultural differences.
- -Definition of Culture
- -Problems with different cultures working tougher.
- -How to improve multi-cultural communication.
- -South Africa’s 9 Provinces
- -Languages
- -The People and Languages
- -South Africa’s Official Language
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TRAINYOUCAN, together with our contracted partners offer professional training products, accredited training programmes and services through various SETA’s.
Contact us directly on www.trainyoucan.co.za or mail us at info@trainyoucan.co.za for any queries.
Tel. 0867227014 or Cell. 0867227014
Click here to view or Pricing Structure
Click here to view or Training Calendar