PROGRAMME DETAILS
| Name: |
Receptionist and Front Line |
| Training venue: |
Durban and Johannesburg |
| Accredited: |
Programme not SETA Accredited |
| Cost: |
Refer to Training Calendar |
| Entry Requirement: |
-Learners required being on a basic NQF level1, Numeric and Literacy level
-Minimum experience of 14 days in workplace.
-No other experience required for entry level. |
| Target Group: |
-General Staff
-Supervisors
-Junior Managment |
| Duration: |
1 Day– Theoretical Learning
Incorporating 70% Practical and 30 Theoretical skills in the facilitation style. |
| Certification: |
- Certificate of Attendance – on completion of the course. |
| Learner Material: |
Learners will receive the following learning materials:
- Learners guide
- Additional resources – where required. |
| Programme Detail: |
Programme consist of the following key areas:
YOU ARE THE FACE OF THE ORGANIZATION
1. Qualities of a valuable receptionist
2. First impressions and their importance
3. Greeting visitors
4. Dealing with special needs
5. Handling security and emergency procedures
6. Qualities of valued receptionist checklist
DELIVERING EXCEPTIONAL CUSTOMER SERVICE
1. Customer Service Introduction
2. What is a Customer
3. Customer Chain
4. Self Evaluation on Customer Service
5. Basic Principals of Customer Service
6. Customer Service Importance
7. Customer Service impact on your organisation.
8. Customer Service Needs
9. Annoying habits to avoid
10. Confidentiality
11. Personal Presentation
TELEPHONE SKILLS
1. Telephone Techniques
2. Managing First Impressions
3. Managing The Call
4. Attitude |
TRAINYOUCAN, together with our contracted partners offer professional training products, accredited training programmes and services through various SETA’s.
Contact us directly on www.trainyoucan.co.za or mail us at info@trainyoucan.co.za for any queries.
Tel. 0867227014 or Cell. 0867227014