| Name: |
Supervisor Key Skills
|
| Venue: |
|
| Accredited: |
Program me not SETA Accredited |
| Cost: |
Refer to training Calendar |
| Entry Requirement: |
-Learners required being on a basic NQF level1, Numeric and Literacy level
-Minimum experience of 14 days in a Supervisor Level.
-No other experience required for entry level. |
| Target Group: |
-Supervisors-Junior Management |
| Duration: |
1 Day – Theoretical Learning Incorporating 70% Practical and 30 Theoretical skills in the facilitation style. |
| Certification: |
- Certificate of Attendance – on completion of the course. |
| Learner Material: |
Learners will receive the following learning materials:- Learners guide
- Additional resources – where required. |
| Assessment Strategy: |
Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70% practicality by means of examples, activities and role-plays.Learners will receive a workbook and portfolio guide, which will guide them thorough the process. |
| Learning Outcomes: |
1. COMMUNICATION
2. PRINCIPLES OF SUPERVISION
3. CORE SKILLS OF SUPERVISION
4. PLANNING
5. DELEGATION
6. FEEDBACK
7. ORGANIZING STAFF
8. TEAM BUILDING
9. PRINCIPLES OF TRAINING
10. COACHING TECHNIQUES
11. PERFORMANCE MANAGEMENT
12. DEALING WITH POOR PERFORMANCE
13. DEALING WITH DIFFICULT EMPLOYEES
14. CONFLICT MANAGEMENT |
