| Name: |
Telesales Training |
| Venue: |
|
| Accredited: |
Programme not SETA Accredited |
| Cost: |
Refer to training Calendar |
| Entry Requirement: |
-Learners required being on a basic NQF level1, Numeric and Literacy level
-Minimum experience of 14 days in a Supervisor Level.
-No other experience required for entry level. |
| Target Group: |
-Supervisors-Junior Management |
| Duration: |
1 Day – Theoretical Learning Incorporating 70% Practical and 30 Theoretical skills in the facilitation style. |
| Certification: |
- Certificate of Attendance – on completion of the course. |
| Learner Material: |
Learners will receive the following learning materials:- Learners guide- Additional resources – where required. |
| Assessment Strategy: |
Learners are required to apply skills and knowledge obtained on the course in the workplace. The facilitator will incorporate 70% practicality by means of examples, activities and role-plays.Learners will receive a workbook and portfolio guide, which will guide them thorough the process. |
| Learning Outcomes: |
When you have completed this module you will be able to define the key
concepts associated with Telesales and you will be able to:
• Identify the main obstacles to effective Telesales.
• Understand the nature of the process behind successful Telesales.
• Understand a range of techniques that can be applied in Telesales.
• Use these techniques to build an effective Telesales process capable of
delivering real results.
• Explain the benefits of having an effective Telesales process that is
implemented and supported by the organization. |
