There are currently no stats available on anger and conflict management in South Africa but if there were, I am sure they would be mind-blowing! But consider these stats: There is an average of 1.7 million violent incidences in the workplace in the USA every year. And in a recent survey 2 out of 3 managers said that they spent more than 10% of their time handling workplace conflict and a staggering 44% of managers spend more than 20% of their time on conflict-related issues. So in short - anger and conflict in the workplace costs you money- losts of money! So, this is an issue that you have to take notice of, whether you think you have a problem or not as it can become a very expensive overhead item! Anger and conflict in the workplace are inevitable! This training course will show you how to effectively manage angry employees through those volatile situations.