Course Overview

*Understand the functions and structures of Trade Unions

*Understand the role and duties of a shop steward at the workplace.

*Facilitate effective interaction with management

*Understand the mechanisms of a grievance procedure

*Understand the mechanisms of a disciplinary code and procedure

*Know different approaches to handling conflict at the workplace

The methodology is based on interactive learning, role plays, case studies and video training material.

Course Content

Understand the functions and structures of Trade Unions

*Collective vs individual employment law

*Understanding and interpreting collective agreements, labour agreements

*Potential sources of conflict

*Communication of union policy and directives

*Dealing with company communications

*The union as a stakeholder in the success of business objectives

Understand the role and duties of a shop steward at the workplace.

Role and responsibilities of shop stewards

*Key Labour Court decisions on the roles and responsibilities of shop stewards

*Industrial action (lawful means of resolving disputes)

Learning resources for shop stewards

Trade union member education

Facilitate effective interaction with management

The supervisor / foreman - shop steward relationship
Management - shop steward meetings
Effective workplace discussions (interpersonal role plays)

Understand the mechanisms of a grievance procedure

Roles and responsibilities of shop stewards
Effective representation in disciplinary enquiries
Effective evidence and argument
Statutory remedies for unfair workplace practices
Understand the mechanisms of a disciplinary code and procedure
Statutory remedies for unfair dismissals or disciplinary action
Know different approaches to handling conflict at the workplace

Understanding one's own conflict style (Thomas Kilman Conflict Styles) Role playing effective workplace discussions Creating a win/win environment Identifying shared visions and outcomes

Presenters

Presented by one of two highly experienced labour trainers:

Jaco Taljaard has a B.COM Honours degree in Human Resource Development and is a highly experienced trainer and HR & IR consultant.

Gary Watkins is a qualified attorney and HR & IR consultant and a experienced facilitator.

We offer a 10% discount for 2 or more delegates from the same company.

This workshop can also be presented in-house for a minimum of 6 delegates.