Are you quick and effective, dealing with customer enquiries in a way that leave them smiling and willing to do business?

Learning Outcomes:
• Create positive interactions through communication and identifying negative communication patterns
• Apply questioning and listening skills to provide effective customer service
• Apply methods for handling complaints and know how to use complaints to improve service
• Provide quality service to both internal and external customers

Included within your training package:
• Learner Manual
• Portfolio of Evidence – Assignment
• Assessment
• Certificate of Attendance – Last day of training
• Certificate of Competence and SOR
• Lunch and morning and afternoon refreshments
• Uploading learner achievement on the National Learner Record Database

Accreditation:
Unit Standard aligned and an accredited Services Seta Course. Ledon is an accredited training provider, decision number 2409.

For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760