Do you and your call centre associates operate your call centre according to international acceptable standards? Let your call centre become the industry trend setter.
The most comprehensive short course on working effectively in a call centre environment. Includes video material from Learning Resources.
Learning Outcomes:
• Understanding a Call Centre Environment
• Conveying a Professional Image
• The Really Angry Customer
• The Healthy Call Centre Agent
• Call Centre Challenges
• Looking into your Organisations Call Centre
• Identify customer needs in a Call Centre
• Respond to customer needs in a Call Centre
Included within your training package:
• Learner Manual
• Portfolio of Evidence – Assignment
• Assessment
• Certificate of Attendance – Last day of training
• Certificate of Competence and SOR
• Lunch and morning and afternoon refreshments
• Uploading learner achievement on the National Learner Record Database
Accreditation:
Unit Standard aligned and an accredited Services Seta Course. Ledon is an accredited training provider, decision number 2409.
For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760