First impressions last and your reception is your clients’ window to your organisation. A professionally trained assertive receptionist or frontline employee is essential. Whether answering the switchboard or handling a difficult client, it should be done with the utmost respect for confidentiality and discretion, a positive attitude and dependability. Our Frontline and Receptionist Course will transform your receptionist into a welcoming, professional and dynamic individual and a brand ambassador to welcome your guests.

Learn Advanced Receptionist Skills

WHO SHOULD ATTEND ?

Switchboard Operators , Receptionists and Anyone Else Working in the Frontline

COURSE CONTENT

• ANSWER THE TELEPHONE

• HANDLE DIFFICULT CUSTOMERS

• TELEPHONE AND COMMUNICATION SKILLS

• ASSERTIVENESS

• HOW TO SELL THE COMPANY

• CUSTOMER CARE AND SERVICE EXCELLENCE

• COMPANY IMAGE

• TIME AND STRESS MANAGEMENT

• MOTIVATION

• ATTITUDE

• AND MUCH MORE