Develop your Leadership
This two-day course is aimed at employees who have been earmarked for succession or find themselves in a management position for the first time. This training intervention will equip the delegates not only with a list of actions all leaders and managers should take and which mistakes to avoid, but also how to build and lead teams to great performance. It will cover all aspects related to leadership requirements in today’s business world, including managing change, communicating powerfully and effectively motivating and inspiring a team through emotionally intelligent behavioural management of people. It will provide them with the knowledge and know-how to ensure sustainable successful leadership and management into the future and help them to be smart with people.
Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
Course outline
Day 1
An Introduction to Leadership and Management
- What is leadership?
- Types of leadership
- Leadership styles that make great leaders
- Vision, mission and values as a management tool
- Are leaders born or developed?
- Distinction between management and leadership
- The character of leadership
- Common mistakes leaders and managers make and how to avoid them
- Leadership checklist
Teamwork and Time Management to optimise performance
- Teamwork: What makes a great team
- How to motivate your team and keep them focussed on the vision
- RACI Model of decision making, delegation, role division and work sharing
- Understanding the benefits of time management
- How to prioritise
- How to delegate
- How to manage your and your team’s workload and time
- How to manage your and your team’s levels of stress
- How to manage your projects
- How to avoid pointless meetings and facilitate effective meetings
Day 2
Effective communication skills all managers need
- When is communication effective?
- Verbal, Oral, Written Communication – when to use what
- Barriers to communication and how to overcome them
- Active Listening – how to actively listen to your colleagues and get them to listen to you
- Feedback – how to give it and how to receive it
- How to give difficult feedback and how to handle a tough conversation
- Improving your communication skills
- Eric Berne's Transactional Analysis
Change Management
- What is change?
- When is change required?
- The change process
- How does change affect me and my team
- How to deal with change and how to manage yourself and your team through it successfully
- Managing Anger
- Managing Stress
- Tips to making major life changes
Using Emotional Intelligence to manage and develop people
- What is Emotional Intelligence?
- How can I improve my own EQ
- How can I manage “difficult” people using EQ
- EQ coaching and mentoring techniques
- EQ Competencies that Correlate to Workplace Success
- Emotional Intelligence's Impact on the Bottom Line