Confidence and assertiveness is a critical management skill without which managers cannot lead, motivate and inspire their teams. Being more assertive rather than aggressive will earn them the respect and trust of their team.
Learning to act and speak in a more assertive way could help them overcome obstacles such as shyness, low self-esteem and a lack of confidence. During this two-day training course they will gain the tools and techniques to boost their confidence and build their self-esteem and enable them to manage with confidence.
Who should attend?
- Middle management level employees
- Supervisors
- Team leaders
- Employees who have been earmarked for succession into management
- Employees in need of confidence and assertiveness
Workshop outline
Self-confidence
What is confidence?
- How can I project confidence even if I don’t yet feel confident?
- How to create the right impression
- Analyse your own levels of confidence in various situations
- Practical ways to enhance your confidence
- Creating a personal belief system
- Creating a positive outlook
- Dealing with different levels of people with confidence
- Essential steps to increase your confidence levels
- How to ensure you get what you want
Assertiveness
- Assertiveness vs aggressivenss
- Analyse your own assertiveness levels
- How to be more assertive
- How to attract rather than repel people
- How to sell yourself and your ideas in an assertive manner
- How to manage conflict in an assertive manner
- Essential steps to increase your levels of assertiveness
Practical Exercises, Tips and Tools
- How to communicate confidently
- How to enter a room
- How to greet people
- How to behave in a meeting
- Tips on connecting with people
- Tips for being assertive
- How to become the person you want to be
- How to deal with difficult clients in a confident, assertive manner
- How to manage your performance appraisal meeting
- How to deal with your team in a positive, assertive manner