Endorsed by CATHS Seta and Accredited with the Services Seta, SA Host is a nationally recognised programme to develop service excellence skills and promote culture of customer service in South Africa.

Learning Outcomes:

• Explain service and its role in business.

• Identify customers and treat internal customers efficiently.

• Manage Moments of Truth.

• Manage first impressions with customers.

• Greet customers.

• Identify customer expectations through conversation.

• Remember customer’s names.

• Explain the communication process.

• Handle difficult customer requests.

• Process incoming & outgoing telephone calls.

• Listen effectively.

• Handle complaints effectively and professionally.

Major Customer and Supports include:

• Business Trust

• Department of Environmental Affairs and Tourism (DEAT)

• Johannesburg World Summit Company

• Johannesburg Metropolitan Council

• Airports Company of South Africa (ACSA)

• Sun International

• Buycom Training / Pathcare

• National Botanical Institute (NBI)

• HomeNet South Cape Realty

• Tsogo Sun Casinos (including Suncoast Casino & Entertainment World)

• ICC Durban

• Cathay Pacific (SA)

• Robben Island Museum

• The Mr Price Group