This programme is intended for all those operating in a business environment that must be able to use the telephone effectively. This includes individual use as well as the relaying of messages for others.
Fully aligned to US 7790 NQF 3
Learning Outcomes:
- Dealing with non-disclosable information
- Acknowledging callers and keeping them informed
- Finding telephone numbers
- Answering the telephone professionally
- Standard telephone etiquette
- Telephone body language
- Dealing with abusive callers
- Preparing to make outgoing calls
- Assist a caller by asking questions to find the reason for the call
- Taking messages
- Dealing with calls quickly
- Disclosing information
- Personality Assessment
- How to use a switchboard affectively