The purpose of this one day training course is to teach the skills required for communicating with confidence and professionalism, using the voice to the best of its abilities, while conversing over the phone. Empowering person on the telephone to communicate effectively, clearly, and concisely. Anyone that answers the telephone in your company creates a first impression, if they are not content with the first interaction, they more than likely will call one of your competitors. Can you afford to lose potential or existing clients due to this?

“I would do the workshop again”
The Star Newspaper

“The energy throughout the workshop is amazing and uplifting. Extremely motivating”
Highveld Steel

“I would recommend this workshop to anybody; it is very empowering for one”
City of Johannesburg

“Enjoyable, relaxing, informative and practical, one of the best I have attended”
Gensec

The course looks at the following aspects:

• Making a good first impression

• How to appear professional and confident when speaking

• Using the voice correctly when speaking

• Dealing with irate callers

• Listening skills

• How to improve communication with superiors and colleagues

• Working with a diary and saving time

• Have a great attitude

• Telephone etiquette

• Voice and Pronunciation: a focus on the voice and its importance, we will look at pronunciation and neutralizing accents, such as the influence of different languages, for example; Afrikaans and the various African languages

• As well as speaking over the phone, where we rely completely on the voice

• Dealing with difficult callers, taking messages and telephone etiquette

The delegates will also be presented with an audio training CD that is included in the workshop price. Exercises have been put onto a CD for you to listen to and practice along with, to ensure bad habits are corrected

The CD consists of:

Daily workout:

• Daily exercises to strengthen the voice and organs of articulation

• For use as a vocal warm up before a presentation or meeting

• Problem consonants such as the "R" and "TH" sounds are covered

English vowel sounds:

• We learn vowel sounds by listening, the CD covers the twenty one vowel sounds, so that you may practice along with

• A definite for those who have English as a second language

Voice: breathing and modulation madness:

• Practice correct breathing, strengthen the voice with resonance exercises and create and an interesting voice with modulation