Supervisors have the difficult role of balancing the needs of their team with the requirements of management.

Without a good supervisor the performance of the entire team suffers.

So if you want to make sure that you are getting the most from your teams, make sure that your supervisors have the training that they need to bring out the best in their team.

To assist in this regard BizTech is running a training course “Management Skills for Supervisors” which includes the following topics:

- How to build credibility and trust with staff and management
- Adjusting personal behavioural styles to build better working relationships
- Decision-making tools for effective leadership
- Making decisions confidently even if your decisions are unpopular
- Initiative and Problem Solving
- Ensuring confidentiality
- Delegating tasks and responsibilities
- Setting realistic goals and targets
- Coaching, mentoring and how to give constructive feedback
- Managing your own time effectively and helping others to do the same
- How to deal with issues instead of emotions
- Strategies to deal with hostility, complaints and laziness
- Achieving results through people
- Helping your team become self-reliant achievers
- Setting standards and KPIs
- Effectively run team meetings
- Knowing when and how to use different feedback techniques
- Understanding the importance of good communication with your team as a whole and individually
- Understand labour legislation relevant to your function as a supervisor
- Performance discussions that result in changed behaviour and enhanced productivity
- Techniques for dealing with uncomfortable and challenging situations
- Techniques and strategies to manage time and schedule workload
- Recognising and rewarding performance that meets and exceeds expectations

Outcomes:

• Get results from your team and support from your managers
• Make sound decisions with confidence
• Know how to plan, organise and prioritise work
• Know how to deal with conflict and difficult workplace situations