Great organisational skills are without question one of the most important business stills needed.
It is often at the top of the list of requirements when it comes to recruiting administrative support staff, and the applicant is invariably convinced that they possess these skills in abundance.
However, in reality, the complexity of on-the-job demands and instructions coming from all directions, can often stretch even the most confident person.
That is why BizTech is presenting this course to provide the essential practical skills to ensure absolute organisation despite any chaos that may exist.
This course covers the following topics:
PREPARATION: CLEARING YOUR MIND (AND YOUR DESK!)
• Identifying and getting rid of clutter
• Setting up your environment: a place for everything and everything in its place
• Fully understanding your manager’s expectations
• Map out your own accountabilities, with links to everyone you depend on, and everyone who depends on you
• What are the obstacles to getting organised?
PLANNING POWER: GETTING PROACTIVE!
• Proactive planning for any eventuality
• Effective ‘To-Do’ lists and making them work
• Managing deadlines: scheduling, tracking and reminders
• Designing checklists to circumvent any mishaps
• Developing systems and processes to cover all the bases
• Focussing on objectives for maximum delivery
• Use project management techniques to handle sections of work
• Keeping your management informed and in the loop
IMPLEMENTATION: MAKING IT HAPPEN!
• Effective filing systems: never lose anything important again
• Top tips for the most efficient electronic filing
• Maximising the use of your Outlook diary: it’s not only for meetings!
• Methodology for paying attention to detail
• No ‘slip-up’ follow up steps
• Managing your most important non-renewable resource: Time
• Ways to measure your success: steps to continuous improvement
who should attend
• Administrative personnel who handle large volumes and variety of workload
• Customer service support staff who are focused on efficient delivery and exceeding expectations
• Personal Assistants and secretaries with high volume and diverse working environments
• Anyone who feels they would benefit from being more organised in the workplace
outcomes
After attending this course attendees should be able to:
• After attending this course, you should be able to:
• Sort out your working life for maximum efficiency and productivity
• Never worry about missed deadlines or missing paperwork again!
• Influence your colleagues and your management to become more organised when they see how well you are coping
• Eliminate anxiety, overtime and fatigue by always knowing exactly what is expected and how to achieve it proactively
• Get things done and make things happen like never before by being the answer to every managers’ hopes and dreams!
take home tools
• Training Manual & CD
• All delegates receive one month of telephonic support relating to course content
general
COURSE DURATION
The course will take place over 2 days - 08:30 to 16:30 daily
COURSE FEES
R6 550.00 (excl. VAT) per delegate
( 5% discount for enrolment 2 weeks prior to course date. )
PROVISION OF THE COURSE BY BIZTECH INCLUDES
• Dynamic and knowledgeable facilitators
• Training File and a CD
• Certificate of Attendance
• High quality training venue
• Lunch and refreshments
• Parking
• Quality folder, notepad and pen
REGISTRATION DEADLINE
Registration Confirmation must be sent prior to the start of the scheduled course.
the venue
The course will take place at the AstroTech Conference Centre in Parktown, Johannesburg.
The AstroTech Conference centre is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg.
It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service.
Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.
The course will be run from 08:30 to 16:30 daily.
Course venues will be confirmed prior to course commencement.
bbbee compliance
BizTech is BBBEE level 1 compliant. This means that we are a 135% contributor and companies investing money in training their staff through BizTech can also improve their own BBBEE scorecard. Not only does it offer an opportunity to improve your company's Skills Development BBBEE category, but you can also improve your BBBEE Preferential Procurement category. In each case your company will benefit 100% of the spend made.
terms and conditions
Upon receipt of your enrolment, a tax invoice will be processed and payment is required prior to the start of the scheduled course.
Should course expectations not be met for any reason, delegates are given the opportunity to leave before lunch on the 1st day and receive a full refund of the course fee.
Cancellations:
A cancellation can only be confirmed if we are advised in writing at training@biztech.co.za
For cancellations received more than one week prior to the course:
0% cancellation fee will apply.
For cancellations received less than ONE WEEK prior to the course:
50% cancellation fee will apply.
For cancellations received within 24 hours of the course:
100% cancellation fee will apply.
Substitutes are welcome at no additional charge at any time prior to the course.
Postponements:
Requests to postpone course attendance must be received in writing at least three full working days prior to the course commencement. Should we not receive written confirmation within this period; the postponement will be subject to an additional fee of R 1,270 (excl VAT) per delegate.
All course postponements or programme exchanges need to be utilized within 6 months of the original course booking or the course fee will be forfeited.
Cancellations on postponements or exchanges are subject to the full course fee
Absent Delegates:
In the event that a delegate does not arrive for the course and no written cancellation has been received and confirmed, the full course fee will be payable
Presenters:
Should it be necessary, BizTech reserves the right to substitute the presenter.
Communication:
When a person registers on BizTech’s website, is registered on a BizTech course or sends an email to BizTech, that person consents to receiving communications electronically or otherwise by BizTech and/or its business partners
Disclaimer:
BizTech wish to advise that they will not be held responsible for any loss, damage or harm, direct, indirect, consequential or otherwise and howsoever arising that may be caused to any person or property during the providing of any services by BizTech to the client.
