Are you making effective use of your PA?
Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls.
Today's PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism.
To enable your PA to grow into this expanded role, and free your time for achieving key results and profits, BizTech is presenting a training course which covers the following key topics:
EFFECTIVE COMMUNICATION SKILLS
- Taking and making calls like a Pro - learn the process
- Establish caller's needs through effective questioning
- Write effective memos, short notices, faxes and e-mail messages
- Creating standard templates for professionalism, quality & efficiency
- Communicating via email: The unwritten rules
- How to be assertive but not aggressive in your communication
- Pick out key points from discussions to make clear & concise minutes
KEY PLANNING SKILLS
- Time management & the PA
- Organising meetings and making travel arrangements
- Diary management
- Co-ordinating events, functions and small projects
- Improving efficiencies with check lists and follow up
- Get the most out of your day through practical time management
- How to prioritise and plan forward
- Organising your and your manager's work place
- You, your manager and time
- Managing more than one boss
- Anticipating your manager's needs
IMAGE AND SELF MANAGEMENT SKILLS
- Understanding appropriate assertiveness
- Behaviour at meetings and in the boardroom
- Improve workplace professionalism
- Image and Presentation - The Company's and yours
- Handling difficult people with diplomacy and tact
- Receive visitors professionally
- Interact confidently at multiple levels - from executives to cleaning staff
- Dealing professionally with aggression rudeness and conflict situations
Course outcomes
- Become an organisational champion, managing your time for maximum effectiveness
- Understand and embrace your expanded role as a modern PA
- Strengthen your support for your manager, and take on more responsibility
- Encourage your manager to delegate more, and trust in your increased competence
- Improve your communication and presentation skills to a new level of professionalism
