There you go, you've just said yes to something you know you should have said no to.
How did it happen this time? How did they get that one past you, again?
We’ve all been there. We’ve all kicked ourselves after the fact.
But some people seem to just get it right!
They can say “'no” appropriately, they can influence others to their way of thinking and, to top it all, they manage to do it in a way that everyone still likes them!
So, how can you do the same?
Fortunately, the skills can be mastered and to assist you in this regard, BizTech is offering a training course which covers the following key topics:
CONFIDENCE & ASSERTIVENESS SKILLS
- Being assertive while still maintaining positive relationships
- Standing up for your and your company’s rights
- Handling difficult people and tricky situations professionally, calmly and effectively
- The impact of your image on your self-confidence and vice versa
- Gain more control of what happens in your work environment
- Achieve the outcomes that your manager expects of you when dealing with difficult situations
- Making difficult situations easier through preparation and planning
- Learning to say “'No” and knowing when it is appropriate
- Maintaining confidence when dealing with senior management or important clients
- Constructively dealing with people that waste your time
- Knowing when assertiveness is appropriate
- Understanding that "I matter and you do too"
- Knowing how and when you need to get tough
INFLUENCING SKILLS
- Learn how to influence and shape outcomes in your workplace, whether or not from a position of authority
- Learn positive influencing language and how to use it
- Being aware of the affect that you can have on other people
- Adapting and modifying your personal style to get your own way, while still being true to yourself
- Learn how to influence at meetings and during presentations
- Learning to increase co-operation from co-workers
- Mastering the art of persuasion
- Why pushing, bullying & bludgeoning DO NOT WORK!
- Learn how to understand the motivations of others
- Learn how to build effortless rapport
- Building networks in and out of the workplace
- Expanding your spheres of influence
Course outcomes
- Improved self-esteem and a positive attitude through confident behaviour
- Enhanced work performance through constructive conflict management
- Better decision making and improved relationships with clients and colleagues
- No more being the victim: you will gain the respect of your peers
- Gain more control of what happens in your work environment, and your personal life
- Achieve targets and exceed your manager’s expectations through self-belief and confidence in your own talents
- Show yourself capable of more responsibility and be picked for promotion!
