The role of the secretary is undergoing constant evolution, and one of the latest trends is the emergence of the Team Secretary or Administrator.
Managing and organising the administrative affairs of an entire team of executives, sales people, or other departmental groups, takes a special individual, with an enthusiastic, confident nature, combined with trustworthiness and initiative, who enjoys working in a bustling, pressurised environment.
To help your team secretary or administrator develop or enhance these vital qualities, BizTech is presenting a course which covers the following key topics:
APPRECIATING YOUR PIVOTAL ROLE IN YOUR TEAM
- The "must-have" qualities of the ultimate team secretary/administrator
- Understanding the different types of team players, and how to work with their strengths and weaknesses
- Everything goes through you: the central link
- Diplomatically balancing the needs of your team members
- Learn ways to diffuse conflict calmly
- Using influencing skills to gain team co-operation
- Managing confidential matters with discretion
ORGANISING YOUR TEAM (AND YOURSELF)
COURSE OVERVIEW
The role of the secretary is undergoing constant evolution, and one of the latest trends is the emergence of the Team Secretary or Administrator.
Managing and organising the administrative affairs of an entire team of executives, sales people, or other departmental groups, takes a special individual, with an enthusiastic, confident nature, combined with trustworthiness and initiative, who enjoys working in a bustling, pressurised environment.
To help your team secretary or administrator develop or enhance these vital qualities, BizTech is presenting a course which covers the following key topics:
ORGANISING YOUR TEAM (AND YOURSELF)
- How to set up systems and processes to manage the team's administrative workload (and your own!)
- Multiple calendar control: some expert tips to keep it all straight
- Working with a global or national team: conference calls, meetings, time zones and travel arrangements
- Learn top level prioritising skills to manage team and individual deadlines and agendas
- Planning meetings, functions and events for your team
HANDLING THE UNIQUE DEMANDS OF YOUR ROLE
- Assertiveness skills: knowing your rights and your value
- Self-help for dealing with stress in work and in life: how to keep your head when all around you are losing theirs
- Advanced interpersonal communication skills, including problem solving and decision making
- Equity, ethics and teaching your team to trust in you
- Workshop creative and fun team-building exercises and ideas to take back to your management
- Continuous self-development to build your confidence
- Balance the demands and prioritise the needs of your team
- Organise your workplace and your team for maximum administrative efficiency and cost-effectiveness
- Understand group dynamics and how to prevent and minimise team conflict
- Build team spirit and instill a desire for excellence in your team
- Utilise the "best practice" solutions to common problems discovered by sharing your experiences with your peers
- Become an ambassador for your team within your organisation and the outside world problems discovered by sharing your experiences with your peers
