Course Outcomes: Define neuro linguistic programming (NLP) and its key terms; Describe the key presuppositions of NLP; Describe the five key senses as seen by NLP; States of mind/modes of thinking using predicates & visual cues; Develop and refine response strategies for any situation; Use enriched language to engage your audience; Interpret body language based on NLP principles; Ask clean, precise questions to get the information you need; Use hypnotic language and positive commands to get results.