Course Outcomes: Explain the phenomenon of “conflict” in a comprehensive manner in order to value it as a crucial pre-requisite to productivity and action; Examine a wide range of conflict sources in order to quickly alert them to typical conflict “triggers”; Follow a comprehensive yet effective conflict resolution process in order to create personal and professional growth and to foster productivity; Internalise critical skills and use attributes styles and tips that enable conflict resolution; Save time and effort by recognising when to prevent conflict as opposed to resolve it.