Course Outcomes: Understand the roles and activities of the systems analyst; Understand the relationship between project management and systems analysis; The Four Phases of Project Management; Understand the cornerstones of program planning; Keep programs on track; Understand the different types of process modelling; Combine different models; Understand methodologies to create a data model; Explain the components of a data model; Understand the Introduction to Relational Databases and SQL (Structured Query Language); Understand the purpose of outputs and inputs; Understand the importance of Total Quality Management; Understand the Principles and Theories of TQM.