Course Outcomes: Value the power of written communication in business in order to use it effectively; Explain the purpose of a wide range of business correspondence, including but not limited to; letters, reports, proposals, processes, e-mails, faxes, memos and training documents; Identify four intentions of any message; Use language in order to communicate clearly, concisely, courteously, completely and correctly; Explain the value of effective business writing; Explore the consequences of poor written communication; Follow different procedures for writing letters, reports, proposals, processes and e-mails; Select the most appropriate type of correspondence given a series of scenarios; Produce at least three templates for the type of correspondence that the learner uses mostly; e.g letter, proposal, report, etc.