the end result ... Your correspondence demonstrates your ability to map your thoughts and opinions carefully, in an easy-to-read format. Your use of language and terminology creates clarity for the reader. the expected outcomes ... select an appropriate format for written communication (letter, email, minutes or report) relate to the reader with an appropriate level of formality and tone use a suitable topic outline to organise information so the reader understands the message on first read create a layout that grabs reader attention and pulls the reader through the document choose language that suits the purpose of the communication and ensures clarity reduce the time it takes to draft written communication through use of simple formulas and mind mapping structure the content of the document to create a coherent, easy to read message use topic sentences, bullet points and active voice to add impact and focus to the document communicate using correct punctuation