“If something can go wrong, it will” - Murphy’s Law
As a business professional, finding workable solutions to increasingly complex and multi-dimensional problems is part of today’s reality in our often stressful and time-challenged environment. There are so many factors that need to be taken into account, risks and benefits that need to be weighed up, and the final solution still needs to be sold to a diverse group of stakeholders. These key skills can, however, be honed to a fine art to enable busy professionals to resolve any crisis that comes their way, using practical techniques based on sound theory and research.
To assist you with this, AstroTech is presenting "Advanced Problem Solving".
The course covers the following key topics:
• Problem Solving
o Problem identification & prioritisation
o Problem ownership
o The 6-step problem solving model
o Problem definition & analysis
o Pinpoint root courses using facts, instead of guesswork or opinion
o Setting goals & identifying constraints
o Generating alternative solutions
o Gathering, recording, structuring, and analysing data
o Critical success factors; Identifying the things that really matter for success
o Impact analysis; Identifying all the consequences of a decision
o Evaluation techniques
o Planning and implementation
o Monitoring and assessment
• Problem Solving Techniques
o Mind Mapping
o Brainstorming
o Displayed thinking
o Brain writing
o Kepner-Tregoe Forced Ranking
o Root cause analysis techniques
o Ishikawa's Fishbone Concept
o Force field analysis
o Lateral Thinking Techniques
o SWOT analyses
• Problem Solving & People
o Identifying and consulting stakeholders
o Leading problem solving teams
o Building consensus
o Behaviours that enhance or block team problem solving abilities
o Team and task maturity and decision making
o Team problem solving: Ensuring participation, agreement and final ownership
o Making rational business decisions, uninfluenced by office politics or personal bias
o How to sell your solution to stakeholders
• Creativity & Problem Solving
o The role of creative thinking in problem solving
o Blocks to creativity and how to overcome them
o Keys to enhance individual creativity
o Fostering a more dynamic and creative workplace
o Promoting creativity in meetings
o Idea Generating - Generating creative & useful ideas, approaches and solutions
• And Much More!
WHO SHOULD ATTEND
• Managers, Supervisors and Team Leaders
• Business Professionals who can improve their problem solving techniques
• New Managers within an organization
• Anyone involved in the management of a project which is set to have a high impact on their organization
• Anyone who wants to enhance their problem solving skills
KEY BENEFITS
• Improve your effectiveness by solving problems more easily
• Feel confident that your problem solving techniques are sound
• Lear how to be creative in your problem solving
• Lear how to facilitate effective team problem solving
• Reduce crisis management situations
TAKE HOME TOOLS
• Training Manual & CD
• All delegates receive one month of telephonic support relating to course content
THE VENUE
• The AstroTech Conference Centre in Parktown, Johannesburg is in a gracious mansion in one of the most historic and beautiful areas of Johannesburg. It is a high-end business focused conference centre with competitively priced packages, excellent facilities and top client service. Close to major highways, airport and Johannesburg city centre, this state-of-the-art venue offers elegance, discretion, security and convenience with safe parking.
GENERAL
Provision of the course by AstroTech includes:
• Professional Presentation of the subject matter
• All course material & tutorials
• Suitable Training Venue
• Lunch & refreshments
