Most people confuse assertiveness with aggression or "getting my own way". True assertiveness, however, is much more than that. Assertiveness considers the right and needs of everybody. It assumes that everyone is equal. Because of this assertiveness can be thought of as a method of increasing choices for everyone.
During this 1 day practical workshop delegates will learn and understand the concepts of assertiveness, and also find the best solution for all it's people. It's about finding "win-win" solutions. Delegates will understand the importance of assertiveness and will also learn how to use this important tool to communicate effectiveley.
Outcomes:
At the end of this session the delegates will understand the concepts of:
Module 1:
Identify assertive behaviour and discuss the advantages:
-The concept of assertiveness
- Different types of behaviour
- Using the model
- Advantages of assertive behaviour
Module 2:
Understand the importance of assertiveness as an important tool to use to communicate effectively:
- Different ways of communicating with fellow-workers
- The advantages of assertive communication
- What assertive communications is not
- Characteristics of assertive communications
- The imortance of "I" statements
- Six techniques for assertive communication
Module 3:
Use different techniques to be assertive:
- Different assertive tecniques are identified and explained
- Strengths and weaknesses of different techniques
Who should attend:
- Administrative staff
- Sales teams
- Junior management