Becoming an effective problem solver is probably one of the most important skills for our own personal development. When you have completed this short course,you will be able to define the key concepts assosiated with Problem Solving.
Outcomes:
At the endof this 1 day short course the delegates will be able to:
- define problem solving
-Differentiate between different types of problems
-Apply ten different problem solving techniques for any problrm situation
-Understand why problem solving can sometimes fail within organizations
-Determine what problem solving techniques can be best applied within your work and non-workin environments
Section 1: Introduction - whay is a problem?
-Why solve problems in organizations
-Reflecting about problem solving
Section 2: Problem solving techniques:
- Technique 1 - Brainstorming
Technique 2 - TPN Analysis
Technique 3 - Matrix Analysis
Technique 4 - Paired Comparisons
Technique 5 - Team Purpose Analysis
Technique 6 - The Cause and Effect Diagram
Tecgnique 7 - SWOT Analysis
Techhnique 8 The 5 Ws
Technique 9 The 5 Whys
Technique 10 - The Six Thinking Hats
Section 3: Planning and implementing solutions:
- PDCA and problem solving
-Force field Analysis
Section 4: Seven step problem solving process
Section 5: Why problem solving fails
-responsibility for problem solving
Who should attend:
-Technical staff
-Administrative staff
-Sales staff
-Resources staff
-Team leaders
-Supervisors
-HODs
-Managers