Outline
This program require leaners to reflect on the strengths and weeknesses of themselves and their teams in order to manage performance. It is intended for managers of small businesses and junior managers of business units in larger organizations. The term business unit implies a small business, cost centre, section or department.

Outcomes
At the end of this workshop the qualifying learner will be capable of:
- Understanding him/herself as worker in a specific position
- Identifying own role in an organization
- Understanding the dinamics in a specific group
- Using variety of stategies to deal with potential conflict in a team or group
- Developing a plan of action to enhance team performance

Module 1: A worker in a specific position
- Own strengths and weeknesses
- Personal development

Module 2: Your role within an organization
- Organogram of organization
- Monitor and measure performance
- Organizational code of conduct or ethics
- The effect of the code of conduct

Module 3: Strategies for conflict
- Conflict in a team and strategies
- Situations that hamper efficiency in a group
- Create a possitive environment
- Support systems

Module 4: Dynamics within a group
- Distance and weeknesses of a group or team are identified based on reflection and team performance
- Distance and weaknesses of an individual in a group
- Situations that are a cause of concern
- Develop a plan
- Positive situations to maximise the team's performance

Module 5: Plan of action
- Goals appropriate to the team are set in order to improve performance
- The importance of consultation and joint decision making
- Progress in the implementation of team goals is monitored