For most of us, our careers will take shape in the world of business. In RSA today, even coverment departments are talking about putting themselves on a business footing and applying a more democratic and participative approach to management. If you are going to be successfull in your organization you have to take the trouble to understand its culture and underpinning values. If you wish to advance in your organization you will have to go a stage further and show commitment to them and align yourself to the company's objectives. This one day workshop will learn and guide you through the process.

At the end of this workshop the delegates will know and understand the concepts of, and will be able to:

Module 1: Diversity in the workplace
- Defining diversity
- Dealing with diversity
- What is discrimination and prejudicy?
- Why you and other people act the way they do
- Implications of relationships
- Influences of perceptions
- Non-verbal communication

Module 2: The reality of diversity and its value in an unit
- What is corporate culture?
- Working together in a diversed team
- Achieving goals in a diversed team
- Meeting clients expectations
- The importance of "I" statements
- Six techniques for assertive communications

Module 3: Manage team members value in an unit
- Interpersonal oriontation

Module 4: Disagreement and conflicts
- Handling conflict and tension arrising from discrimination
- The six-step module
- Six techniques for assertive communications
- Four possible outcomes of conflict
- Gender neutrality