PURPOSE OF THE UNIT STANDARD This unit standard required learners to reflect on the strengths and weaknesses of themselves and their teams in order to manage team performance. It is intended for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost center, section or department. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her. The qualifying learner is capable of: Understanding him/herself as worker in a specific position. Identifying own role in an organisation. Understanding the dynamics within a specific group. Using a variety of strategies to deal with potential conflict in a team or group. Developing a plan of action to enhance team performance