PURPOSE OF THE UNIT STANDARD The person credited with this unit standard will be able to monitor the recording of customers order verbally as well as monitor the acceptance and recording of customers' written order. Learners will also be able to monitor the completion and administering order procedures and documentation, and confirm and distribute orders while ensuring the sales team follow up on orders and ensure that the customer is satisfied. The qualifying learner is capable of: Monitoring the recording of customers order verbally. Monitoring the acceptance and recording of customers written order. Monitoring the completion and administering order procedures and documentation. Monitoring the confirmation and distribution of orders. Ensuring sales teams follow up on orders placed. Ensuring overall customer satisfaction and relationships.