PURPOSE OF THE UNIT STANDARD This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment , where the acquisition of competence against this standard will add value to learner's job. This unit standard is intended to enhance the provision of entry level service within the Contact Centre Industry. The qualifying learner is capable of: Demonstrating and applying knowledge of computer packages within a Contact Centre. Inputting data onto company specific packages within a Contact Centre. Verifying data onto company specific packages within a Contact Centre.