PURPOSE OF THE UNIT STANDARD This unit standard is intended for people who are responsible for responding to identified potential defaulting customers and contacting a customer to promote payment thereby reducing potential bad debt for the organisation. Persons credited with this unit standard operate in a number of contexts, of which some may be non-routine. They demonstrate the ability to make comparisons and interpret available information. These persons are able to action reports, establish contact with the customer, negotiate payments, update or record customer commitments in respect of the credit account and ensure follow up on the customer's payment commitments (promise to pay).