243712 Address customer queries in a wholesale environment NQF3

Central Business Academy

	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC
Distance Learning

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10006 Demonstrate Understanding of Entrepeneurship NQF Level 2 1 Credit

10007 Identify, analyse and select Business Opportunities NQF Level 1 3 Credits

10009 Demonstrate Ability to Start and Run a Business NQF Level 1 3 Credits

10349 Input data received onto appropriate computer packages within a Contact Centre NQF2

10353 Meet performance standards within a Contact Centre NQF2

10354 Contribute to a diverse working environment in a Contact Centre NQF2

10358 Apply In-bound Contact Centre operations within a commercial environment NQF2

113827 Operate the fleet NQF4

113833 Manage customer satisfaction in a road transport activity NQF4

113834 Apply standard operating procedures and practices NQF4

113835 Manage logistics operations NQF4

113839 Manage road transport work teams NQF4

113841 Transport freight NQF4

113853 Apply strategic road transport management principles NQF5

113924 Apply basic business ethics in a work environment NQF2

114215 Mentoring

114618 Monitor Productivity in a Business Venture NQF4

114887 Prepare a vehicle for deliveries NQF3

114889 Record Transactions NQF2

114890 Perform office functions in a wholesale and retail outlet NQF2

114891 Count stock for a stock-take NQF2

114892 Dispatch Stock NQF3

114893 Pack customer purchases at point of sales NQF2

114894 Process payment at a Point of Sales (POS) NQF2

114895 Define the core concepts of the wholesale and retail environment NQF2

114896 Receive Stock NQF3

114897 Administer deliveries NQF2

114898 Minimise defaulting customer accounts NQF3

114899 Maintain the customer's account NQF2

114902 Operate a computer in a Wholesale/Retail outlet NQF2

114903 Interact with Customers NQF2

114904 Implement Promotional Instructions NQF2

114906 Mark merchandise and maintain displays NQF2

114908 Apply food safety practices in a wholesale and retail outlet NQF2

114910 Implement food-handling practices in wholesale and retail outlet NQF2

114911 Resolve customer queries/complaints NQF3

114912 Maintain a safe and secure wholesale and retail environment NQF2

114919 Offer a credit facility NQF2

114974 Apply basic skills of customer service NQF2

115753 Assessors Training NQF Level 5 15 Credits

115759 Moderators Training (NQF Level 6) 10 Credits

115931 Explorer and Internet Advance NQF4

116164 Demonstrate an understanding of the importance of marketing NQF1

116930 Powerpoint Intermediate NQF3

116931 Internet Course NQF2

116932 Windows Course NQF2

116938 MS Word Course Basic NQF 1

116940 Excell Intermediate NQF3

116945 E-Mail Course NQF2

117156 Interpret Basic Financial Statements NQF4

117867 Demonstrate basic knowledge of computers NQF1

117871 Facilitation Course NQF 5

117877 Coaching

117887 Complete basic business calculations NQF2

117899 Pick stock in a distribution centre/warehouse NQF2

117900 Plan self development NQF2

117902 Use generic functions in a Graphical User Interface (GUI)-environment NQF1

117927 Access Course NQF3

118028 Supervise Customer Service Standards NQF4

118029 Supervise housekeeping and hygiene in a store NQF4

118030 Supervise POS Operations NQF4

118033 Supervise promotional Activities NQF4

118037 Supervise sales performance NQF4

118043 Supervise stock counts NQF4

118045 Supervise implementation of loss control measures NQF4

119666 Determine Financial Requirements of a New Venture NQF2

119667 Identify the composition of a selected new venture's industry/sector and its procurement systems NQF2

119668 Manage Business Operations NQF Level 2 8 Credits

119669 Match new venture opportunity to market needs NQF2

119670 Produce a Business Plan for a New Venture NQF 2

119673 Identify and Demonstrate Entrepeneurial Ideas and Opportunities NQF2

119674 Manage finances for a new Venture NQF2

120313 Career Guidance

120372 Explain fundamentals of project management NQF4

120373 Contribute to project initiation, scope definition and scope change control NQF4

120374 Contribute to the management of project risk within own field of expertise NQF4

120375 Participate in the estimation and preparation of cost budgets for an element of work and monitor and control actual cost against budget NQF4

120376 Conduct project documentation management to support project processes NQF4

120377 Identify, suggest and implement corrective actions to improve quality NQF4

120379 Work as a project team member NQF4

120380 Evaluate and improve the project team's performance NQF5

120381 Implement project administration processes according to requirements NQF4

120382 Plan, organise and support project meetings and workshops NQF4

120383 Provide assistance in implementing and assuring project work is conducted in accordance with the project quality plan NQF3

120384 Develop a simple schedule to facilitate effective project execution NQF4

120385 Apply a range of project management tools NQF4

120386 Schedule project activities to facilitate effective project execution NQF4

120387 Monitor, evaluate and communicate project schedules NQF4

120388 Supervise a project team of a developmental project to deliver project objectives NQF5

12153 Business Writing Skills NQF Level 4 5 Credits

12537 Identify personal values and ethics in the workplace NQF1

13883 Apply out-bound Contact Centre Operations within a commercial environment NQF3

13885 Provide Information to customers in a Contact Centre

13912 Apply knowledge of self and team in order to develop a plan to enhance eam performance NQF3

13929 Co-ordinate meetings, minor events and travel arrangements NQF3

13930 Monitor and control the receiving and satisfaction of visitors NQF3

13932 Prepare and process documents for financial and banking processes NQF3

13933 Plan, monitor and control an information system in a business environment NQF3

13934 Plan and prepare meeting communications NQF3

13936 Outline the Legal Environment of a Selected Industry NQF3

13952 Demonstrate basic understanding of the Primary Labour Legislation that impacts on a Business Unit

13994 Identify and discuss different types of business and their legal implications

13999 Process financial transactions NQF4

14342 Manage time and work processes within a business environment NQF2

14444 Demonstrate an Understanding of a General Business Plan and Adapt it to a Selected Business Idea NQF Level 1 7 Credits

14667 Describe and Apply the Management Functions of an Organization NQF4

15091 Plan to Manage One's Time NQF1

19960 Merchandise Chillers and freezers in a retail store NQF3

20188 FETC Real Estate NQF 5

20188 Real Estate PDE Exam Workshop

23654 National Certificate: Management NQF 3

242810 Apply the Budget Function in a business unit NQF4

242811 Manage time and the work process in a business environment NQF3

242812 Induct a new member into a team NQF3

242814 Investigate and explain the structure of a selected workplace or organisation NQF3

242816 Conduct a formal meeting NQF4

242820 Identify and keep the records that a team manager is responsible for keeping NQF3

242821 Indicate the Role of a Team Leader Ensuring that a Team meets an Organization's Standards NQF3

243189 Manage Personal Finances NQF1

243671 Deliver stock to stores NQF2

243672 Maintain the Stockroom NQF3

243673 Identify the role of the fast moving consumer goods merchandiser in the wholesale and retail industry NQF2

243678 Grant credit to customers NQF3

243679 Recommend orders for clients in a fast moving consumer goods environment NQF3

243680 Take orders from Customers NQF3

243681 Uplift stock for return NQF3

243804 Replenish stock in a Retail Business NQF2

252191 Identify internal and External Stakeholders NQF4

252192 Demonstrate an understanding and define the nature and role of marketing communications NQF4

252193 Identify Customers of the business NQF4

252194 Meet marketing performance standards NQF4

252196 Describe features, advantages and benefits of a range of products NQF4

252197 Identify and utilise marketing resources to meet objectives NQF4

252198 Demonstrate an understanding of creative principles of marketing communications NQF4

252199 Explain and implement the direct mail production process NQF4

252200 Implement Activity plans to meet agreed deadlines NQF4

252201 Work as a member of a marketing team NQF4

252202 Deal with brand, product and service promotions NQF4

252203 Demonstrate an understanding of the target Market NQF4

252204 Monitor marketing information flow and collect process marketing data NQF4

252205 Follow Sampling Requirements NQF4

252206 Demonstrate an understanding of product positioning NQF4

252209 Instill in myself a personal marketing culture NQF4

252210 Handle a range of customer complaints NQF4

252211 Demonstrate an understanding of the competitive environment NQF4

252212 Set up mechanisms for response handling NQF4

252213 Carry out marketing administration within agreed parameters NQF4

252214 Conduct follow-up with customers to evaluate satisfaction levels NQF4

252215 Liaise and interact with direct marketing role players NQF4

252216 Comply with legal requirements and understand implications NQF4

252217 Comply with organisational ethics NQF4

252218 Liaise with a range of customers of a business NQF4

252219 Describe and apply conceptual processes in a marketing communication context NQF5

252244 Understand the impact of customer service on a business NQF1

254594 Handle help desk queries NQF2

258162 Sell products to customers in a Wholesale and Retail Outlet NQF3

263474 Manage finances OF a New Venture NQF4

48439 FETC: Road Transport Supervision NQF4

49280 National Certificate Wholesale & Retail Distribution NQF 2

49397 National Certificate Wholesale & Retail Operations Supervision NQF 4

49648 National Certificate in New Venture Creation NQF 2

50080 FETC: Generic Project Management NQF4

57712 FETC: Generic Management NQF 4

58206 National Certificate Wholesale & Retail Operations NQF2

59097 FETC: Real Estate NQF4

59097 FETC Real Estate NQF 4 RPL

59097 Real Estate

59097 Real Estate PDE Exam Workshop

61595 FETC: Business Administration Services NQF 4

61755 General Education and Training Certificate: Business Practice NQF 1

63409 National Certificate Wholesale & Retail Operations NQF 3

66249 FETC New Venture Creation NQF 4

67464 FETC: Marketing NQF 4

67465 National Certificate: Business Administration Services NQF 3

71490 National Certificate: Contact Centre Support NQF 2

9302 Access information in order to respond to client enquiries in a financial services environment NQF3

9303 Communicate verbally with clients in a financial environment NQF3

9357 Computer Keyboard Skills NQF 1

Analyse the Role that Emotional Intelligence Plays in Leadership (Non Credit Bearing)