Topics to be covered will include 1. Why change management is an important process for organisations in order to achieve sustainable results 2. Identify examples of planned change and reactive change in an organisation 3. Describe a model for effective change management and its management 4. Identify reasons for resistance to change and indicate ways to overcome them 5. Identify the risks inherent in any change management programme and indicate ways to manage them Identify and apply the competencies of an effective change agent