***Conflict Management 2024***

Modern quality management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means all the more opportunity for conflicts to arise.

For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organisation as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking - in short, it wastes energy, time and money.

Our conflict management training course will provide you with a number of 'tools' to use when dealing with conflict.

“Not everything that is faced can be changed, but nothing can be changed until it is faced.” James Baldwin

Who will benefit: All staff who would benefit from helping others to resolve interpersonal differences at work
Learning outcomes

• Recognize how our own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions in others and self
• Understand the function of communication through exploring its processes
• Apply assertive verbal skills for effective feedback strategies
• Apply critical listening skills
• Develop awareness of how effective non-verbal messages are communicated
• Describe the main sources of conflict
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Explain the appropriate techniques in inter-personal conflict management
• Describe the appropriate action plan and strategies to manage inter-group conflict
• Explain the attributes of an effective manager

Assessment:
Includes theory and practical work as well as formative and summative assessments.

Registration:
ATG will register all delegates with the ETDP Seta and they will receive a Statement of Results, Course Report and Certificate upon successful completion of training.