***CUSTOMER SERVICE EXCELLENCE 2024***

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The perfect course for all client facing staff and employees dealing with people needing to have a professional business approach and etiquette.

• Understanding Customer Service
• Focusing on the Customer
• Handling Complaints
• Delivering Excellent Customer Service on the Telephone
• Coping with Stress
• Going the Extra Mile!

The course is adaptable to all levels of staff - Different dates and venues available - On-site training optional. Course presented nationwide!

US Aligned: 7789 NQF: 4 CREDITS: 8

Duration and Methodology: adaptable over 2 or 3 days, outcomes based facilitated training for groups or individuals, practical and work based

Please contact me for more details

Contact Details
Contact Person:
Academy Training Group - 011 394 1383
Contact Email:
kempton [at] academytraining.co.za
Course Details
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Cost:
On request

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