***PC Technician (CompTIA A+) - Certificate 2024***

Pre-requirements:

English proficiency
Basic computer skills

Objectives:

Essentials: Exam Number:

1. PC Hardware

• Configure and apply BIOS settings
• Differentiate between motherboard components, their purposes, and properties
• Compare and contrast RAM types and features
• Install and configure expansion cards
• Install and configure storage devices and use appropriate media
• Differentiate among various CPU types and features and select the appropriate cooling method
• Compare and contrast various connection interfaces and explain their purpose
• Install an appropriate power supply based on a given scenario
• Evaluate and select appropriate components for a custom configuration to meet customer specifications or needs
• Given a scenario, evaluate types and features of display devices
• Identify connector types and associated cables
• Install and configure various peripheral devices

2. Networking

• Identify types of network cables and connectors
• Categorise characteristics of connectors and cabling
• Explain properties and characteristics of TCP/IP
• Explain common TCP and UDP ports, protocols, and their purpose
• Compare and contrast wireless networking standards and encryption types
• Install, configure, and deploy a SOHO wireless/wired router using appropriate settings
• Compare and contrast Internet connection types and features
• Identify various types of networks
• Compare and contrast network devices their functions and features
• Given a scenario, use appropriate networking tools

3. Laptop

• Install and configure laptop hardware and components
• Compare and contrast the components within the display of a laptop
• Compare and contrast laptop features

4. Printers

• Explain the differences between the various printer types and summarise the associated imaging process
• Given a scenario, install, and configure printers
• Given a scenario, perform printer maintenance

5. Operational Procedures

• Given a scenario, use appropriate safety procedures
• Explain environmental impacts and the purpose of environmental controls
• Given a scenario, demonstrate proper communication and professionalism
• Explain the fundamentals of dealing with prohibited content/activity

Essentials: Exam Number:

1. Operating Systems

• Compare and contrast the features and requirements of various Microsoft operating systems
• Given a scenario, install and configure the operating system using the most appropriate method
• Given a scenario, use appropriate command line tools
• Given a scenario, use appropriate operating system features and tools
• Given a scenario, use control panel utilities
• Setup and configure Windows networking on a client/desktop
• Perform preventative maintenance procedures using appropriate tools
• Explain the differences among basic OS security settings
• Explain the basic of client-side virtualisation

2. Security

• Apply and use common prevention methods
• Compare and contrast common security threats
• Implement security best practices to secure a workstation
• Given a scenario, use the appropriate data destruction/disposal method
• Given a scenario, secure a SOHO wireless network
• Given a scenario, secure SOHO wired network

3. Mobile Devices

• Explain the basic features of mobile operating systems
• Establish basic network connectivity and configure email
• Compare and contrast methods for securing mobile devices
• Compare and contrast hardware differences in regards to tablets and laptops
• Execute and configure mobile device synchronisation

4. Troubleshooting

• Given a scenario, explain the troubleshooting theory
• Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools
• Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
• Given a scenario, troubleshoot common video and display issues
• Given a scenario, troubleshoot wired and wireless networks with appropriate tools
• Given a scenario, troubleshoot operating system problems with appropriate tools
• Given a scenario, troubleshoot common security issues with appropriate tools and best practices
• Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures
• Given a scenario, troubleshoot printers with appropriate tools