Simply being able to implement processes and procedures is not enough in business today.  A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.

Understanding the role emotional intelligence plays in interpersonal and intrapersonal relationships in life and work situations will greatly enhance a person’s ability to communicate effectively with everyone.

COURSE OBJECTIVE

Understanding EQ and the impact it has on individual’s lives.

COURSE CONTENT

THE EQ LEADER

• Leadership and EQ
• Getting rid of negativity
• Learning to negotiate to the benefit of all.
• Giving feedback and listening appropriately
• Working with difficult people

INDIVIDUAL LEARNING OUTCOMES – ALIGNED TO SPECIFIC OUTCOMES

At the conclusion of this course, learners will be able to

• Understand the importance EQ plays in everyday life!
• Implement EQ in their interactions with people!
• Assess their individual styles and approaches and modify accordingly!

ASSESSMENT CRITERIA AND METHODOLOGY

• Full participation in individual and group exercises, discussions and role plays
• On course completion of the Portfolio of Evidence workbook
• Submission of post course written assignments OR workplace presentation on EQ

ENTRY LEVEL: Strictly Level 5/Grade 12/Matric.

Course is conducted in English - Grade 12 level.

COURSE INFORMATION