Supervisory Skills

Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results.  They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

COURSE OBJECTIVE

To equip supervisors and team leaders with the skills needed to manage and lead their team to achieve results.

COURSE CONTENT

• Understanding the difference between managing and leading.
• The role and responsibilities of Supervisor 
• Key Performance Areas.
• Goal setting and Delegation.
• What motivates people?
• Getting commitment.
• Building the team.
• Effective communication.

INDIVIDUAL LEARNING OUTCOMES

At the conclusion of this course, learners will be able to:

• Identify when they should manage and when they should lead
• Understand the importance of the pillars of management
• Set goals as well as give clear instructions
• Identify their own KPA’s
• Understand what motivates people
• Understand the importance of delegation and giving feedback

ASSESSMENT CRITERIA

Learners are assessed by means of individual and group exercises, participation during group discussions and case studies.

Portfolio of Evidence exercises, and self-evaluation encourage self-development and growth.

TRAINING METHODOLOGY

• Training is presented in an informal manner and individuals are encouraged to participate. 
• Sharing of individual work experiences and knowledge helps learners understand the complexity of the business and how to deal with different situations. 
• Case studies, role plays and management simulations support learning points.
• Facilitators guide to individual awareness and self-discovery is encouraged and supported.

ENTRY LEVEL: Strictly Level 4/Grade 12/Matric.

Course is conducted in English - Grade 12 level.

DURATION                                                                                                                    CLASS SIZE

Two days.                                                                                                                                  Twelve

NQF LEVEL 4

ALSO AVAILABLE IN VILT