Best Practice in Quality Management


Course Outcomes

Upon completing this course, participants should be able to:

  • Explain the concept of best practice in terms of the practices in the workplace
  • Identify best practices that are relevant to the workplace
  • Ensure that the best practices identified define world class practices for a specific context / unit
  • Compare current practices in a unit with best practice
  • Evaluate current product/service reliability in terms of internal and external customer expectations
  • Identify the best opportunity/s for maximum gain for a business unit
  • Describe the performance outcomes to be achieved by replacing the current practice with best practice with examples
  • Describe the current practices to be retained with motivations for the retention
  • Describe the best practices to be introduced with motivations for the introduction
  • Ensure that the recommendations that are described are appropriate for the current practices analysed
  • Ensure that recommendations that are presented are in line with best practices
  • Communicate the recommendations to stakeholders in order to obtain feedback
  • Identify the resources needed to implement best practice
  • Ensure that the plan identifies tasks, responsibilities, time scales and performance measures
  • Draw up a contingency plan
  • Describe how implementation will be monitored and evaluated

For more information, please visit

Contact Details
Contact Person:
Julius Matose
Contact Email:
julius [at]
Course Details
Unit Standard:
NQF Level:
Level 5
Course Duration:
2 Days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

on request
Course Fee Includes:
Assessment, Moderation, Certifification




Google News

Advertisement i

Advertisement m