Conflict Management


Course Outcomes

Upon completing this course, the participants should be able to:

  • Recognise how our own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions in others and self
  • Describe the main sources of conflict
  • Describe appropriate techniques to manage conflict
  • Explain the appropriate techniques in inter-personal conflict management
  • Describe the appropriate action plan and strategies to manage inter-group conflict
  • Explain the attributes of an effective conflict manager
  • The steps needed to resolve conflict
  • Negotiations and other strategies to resolve conflict¬†

For more information, please visit

Contact Details
Contact Person:
Julius Matose
Contact Email:
julius [at]
Course Details
Unit Standard:
NQF Level:
Level 5
Course Duration:
2 Days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Presented Presented Courses

In House In-House

on request
Course Fee Includes:
Assessment, Moderation, Certifification




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