Business Communication Skills

Develop the fundamental skills required for effective and professional business communication both verbal and written.

HOW YOU WILL BENEFIT

•    Develop a more confident communication style
•    Analyse your target audience and apply appropriate communication methods
•    Become a stronger communicator in terms of content and delivery
•    Communicate across internal departments, and with customers and suppliers, in a more clear and responsive manner
•    Practise and evaluate your communication skills for continuous development

WHAT WILL BE COVERED

•    Understand the core components of effective communication
•    Identify and analyse your target audience
•    Explore the various methods of communicating including letters, emails, reports, presentations, meetings, telephone and social media
•    Design the content of your message to be clear and concise, and use appropriate language
•    Handle enquiries in a responsive and unambiguous manner
•    Understand the importance of active listening
•    Improve your vocal delivery and adjust your body language
•    Understand communication across hierarchal levels
•    Evaluate the effectiveness of your communication, understanding the importance of feedback and review.
•    Practice communicating by presenting message content verbally

You can view all our courses HERE

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