Communicate and Collaborate


Communicate and Collaborate

Research by Carnegie Mellon University which took place over a 10-year period, concluded that the most important skills that differentiate between average and excellent job performance are interpersonal communication, relationship building, teamwork, networking and persuasion.

At KZNBTC we offer a wide range of communication skills training that will assist you to develop these very skills. Understanding that many people want to walk away from training interventions with an accredited certificate, we took an ‘almost there’ unit standard, re-shaped it, added to its scope, and created some practical training elements to bring you this two-day course on enhancing your ability to build relationships, communicate effectively, and collaborate with clients, customers, colleagues and managers. 


  • Business owners
  • Managers
  • Divisional heads with managers reporting to them 
  • Although the course is intended for staff in managerial positions it will benefit professionals or other staff members who liaise internally or externally at all levels, but do not have direct reports


  • Appreciate the benefits of good communication both internally and externally
  • Recognise the benefits of collaboration to get the job done
  • Improve relationships and learn how to manage them better
  • Improve communication both vertically and horizontally
  • Influence others positively
  • Learn to deal with tough interpersonal discussions
  • Reduce and manage constructive conflict unemotionally


  • Purpose, benefits, and opportunities for networking both internally and externally
  • Essentials of building and maintaining relationships
  • Behaviours that enhance or hinder great communication
  • Techniques to build and maintain relationships and positively influence others
  • Intentional communication focused on goal achievement
  • Developing team collaboration, growth, and cohesiveness
  • Enhancing working relationships with your manager(s)
  • Email etiquette
  • Using interpersonal skills to minimise and resolve conflict
  • What to do when conflict arises

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at]
Course Details
Unit Standard:
NQF Level:
Level 5
Course Duration:
2 Days
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.




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