Diversity Management


Diversity Management

This workshop is directed towards managers, supervisors, and staff, including contract workers operating in an environment of diversity.

This course is designed for those who wish to better understand their colleagues and those who would like to actively participate in work life with confidence.

Defining diversity includes differences in backgrounds, culture, beliefs, values, race, age, sex, language and education.

  • Diversity as a potential source of discrimination.
  • The implications of diversity for external and internal relationships.
  • Cultural biases, stereotypes and perceptions.
  • The benefits of diversity in team members.
  • Ways of utilising the diversity among team members.
  • Ways of meeting the needs of diverse clients.
  • Diversity in beliefs, values, interests and attitudes.
  • Common beliefs, values, interests and attitudes that serve as a basis for leading a team.
  • Sensitivity towards and understanding of diversity.
  • Acknowledging and managing conflict and disagreements in a way that enhances relationships.

Delegates who complete this workshop will:

  • Have an awareness of what it means to understand their own diversity as well as that of others
  • Know how to better manage diversity issues in the workplace and their individual lives
  • Know how to use diversity as a strength
  • Understand workplace etiquette and ways of doing things
  • Be able to work with many different types of people

Managers will view managing diversity as something they want to and not have to manage, in order to allow the business to:

  • See and take advantage of more opportunities,
  • Minimise customer complaints and internal conflict
  • Retain and attract talent

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at] kznbtc.co.za
Course Details
Unit Standard:
NQF Level:
Level 5
Course Duration:
2 Days
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.




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