Email Writing and Etiquette

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Email Writing and Etiquette

Our busy schedules demand that information needs to be disseminated, understood and responded to quickly. It’s no wonder then that emails have become the accepted norm for business communication. This course will share the techniques and skills needed to communicate effectively and professionally using email in a business environment.

HOW YOU WILL BENEFIT

The course will provide delegates with the necessary skills to:
• Understand when to, and when not to, communicate by email
• Be mindful of their impact on the “Brand” when communicating
• Structure an email that conveys the intended meaning to the intended audience
• Format emails that are visually appealing, easy to read and professional in their
appearance

WHAT WILL BE COVERED

Introduction
• Basic principles of communication
• Communication style – knowing your audience
• The importance of your “Brand”
• What and when to send emails
Communication Style
• Know your audience
• Using the correct tone and style
Structuring Emails
• The Salutation/Greeting
• Introduction - the reason for writing
• Create an accurate subject line
• Detail/Body - what you would like to accomplish
• Conclusion / Next Steps - what you would like to happen in the future
• Closing and signatures
• Sample email content and structure using techniques
Email Content
• 7 C’s of good communication
E-mail Etiquette – The do's and don'ts
General Tips and Techniques
• Punctuation, spelling and writing numbers

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at] kznbtc.co.za
Course Details
Credits:
Non-Credit Bearing
Course Duration:
1 Day
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Cost:
Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.


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