MS Outlook Level 1


MS Outlook Level 1

A one-day course to introduce you to MS Outlook

Prerequisite: Introduction to MS Office or Equivalent Prior Knowledge


Module 1: Getting Started

The Outlook Environment

Compose and Send a Simple Message

The Message Form

E-Mail Etiquette

Use the Address Book to Add Recipients

Include Your Signature

Format a Message

Save Message

Checking Spelling and Grammar

Module 2: Emails

Attach a File

Include a picture in line with text

Respond to a message

Whoops! Need to recall a message?

Forward a Message

Print a Message

Delete a Message

Module 3: Managing Emails

Preview attachments before you open them

How others receive attachments that you send

How others can view attachments that you send

Use Flags and Reminders

Follow Up for Yourself

Follow Up for the Recipient

Mark a Message as Unread

Automatically Mark Messages as Read in the Reading Pane

Create a Folder

Copy Messages to Folders

Delete a Folder

Module 4: Scheduling Appointments

The Outlook Calendar

Just You? Use an Appointment

Create an Appointment

Change an appointment

Deleting Appointments

Open the calendar as an additional Outlook calendar

View the calendar in the body of an e-mail message

Send an Outlook calendar in an email message

Module 5: Scheduling Meetings

Schedule a Meeting

The Meeting Scheduling Process

The Meeting Form

Meeting Resources

Schedule an In-Person Meeting

Reply To a Meeting Request

Meeting Conflicts

Propose New Meeting Times

Track Meeting Responses

Update a Meeting Request

Cancel a Meeting Request

Cancel a One-Time Meeting

Print the Calendar in Outlook

Module 6 - Managing Contacts

Add a Contact


The Contact Form

The Outlook Address Book

Create a Contact

Create a contact from another contact

Create a contact from an e-mail message that you receive

Create a contact from an Electronic Business Card that you receive

Edit a Contact

Delete a Contact

Print Contacts

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at]
Course Details
Non-Credit Bearing
Course Duration:
1 Day
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.




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