Quality Management


Quality Management

Quality Management is critical in all organisations to maintain standards and meet customer requirements. This course focuses on setting and measuring quality standards to ensure the right product is delivered within the parameters of cost and time.
The course also recognises and explores the importance of a quality culture of continuous improvement. It highlights the key attitudes and behaviours necessary for sustained quality in all activities. The core components of a Lean culture are presented and discussed in detail.
Root cause analysis tools and approaches provide the basis for effective identification of quality issues to drive a culture of continuous improvement through daily incremental changes.
ISO 9001:2015 certification requirements and preparation are further explored as a framework for ensuring world-class quality levels that are robust and comprehensive.


  • Operations and administrative staff at all levels
  • Managers responsible for quality management and control in small or medium enterprises
  • Business owners who recognise quality management as an integral component of their product and service delivery
  • Project managers and team members


  • Understand and explain the need for consistent processes and standards to achieve quality deliverables
  • Determine actions and processes in support of the development of quality deliverables
  • Understand how a continuous improvement culture underpins any robust approach to quality
  • Report on variances and recommend ways to eliminate causes of unsatisfactory performance of products and/or process
  • Communicating results effectively and appropriately to relevant stakeholders
  • Understand the requirements of ISO9001:2015 certification within the broader context of continuous improvement.


  • Determining processes and standards to deliver quality outputs
  • Setting quality objectives and standards
  • The PDCA cycle for continuous improvement
  • Quality Control and Quality Assurance processes
  • Total Quality Management (TQM) and continuous improvement concepts, including Lean and 6 Sigma
  • What is a Lean culture and how does it promote and sustain quality initiatives in the business?
  • Attitudes and behaviours necessary to develop a continuous improvement culture
  • The centrality of employees to sustaining world-class quality approaches
  • Test methodologies, root cause analysis and corrective action
  • Analysing, interpreting and presenting test results in different formats according to context
  • A practical overview of ISO 9001:2015 certification prerequisites, processes and implementation

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at] kznbtc.co.za
Course Details
Non-Credit Bearing
Course Duration:
2 Days
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.




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