Quality Management Essentials


Quality Management Essentials

Quality Management is critical in all organisations to maintain standards and meet customer requirements. This course focuses on each employee's role in building quality into their work activities. It further recognises and explores the importance of a quality culture of continuous improvement. The core components of a Lean culture are presented and discussed in detail.

Root cause analysis tools and approaches provide the basis for the practical identification of quality issues to drive a culture of continuous improvement through daily incremental changes.


  • Operations and administrative staff at all levels
  • Managers responsible for quality management and control in small or medium enterprises
  • Business owners who recognise quality management as an integral component of their product and service delivery
  • Project managers and team members


  • Understand and explain the need for consistent processes and standards to achieve quality deliverables
  • Determine actions and processes in support of the development of quality deliverables
  • Understand how a continuous improvement culture underpins any robust approach to quality
  • Report on variances and recommend ways to eliminate causes of unsatisfactory performance of products and/or process
  • Communicating results effectively and appropriately to relevant stakeholders


  • What is quality and how do all employees ensure they add value in the eyes of the customer?
  • Setting quality objectives and standards
  • The PDCA cycle for continuous improvement
  • Quality Control and Quality Assurance processes
  • Total Quality Management (TQM) and continuous improvement concepts, including Lean and Six Sigma
  • What is a Lean culture and how does it promote and sustain quality initiatives in the business?
  • Identifying waste in processes
  • The power of sustained 5S
  • Understand your processes to identify opportunities for improvement
  • Conduct a root cause analysis and implement corrective actions through a practical problem-solving approach

You can view all our courses HERE

KZN Business Training Centre

Contact Details
Contact Person:
Call us on: +27 (0)31 267 1229
Contact Email:
sales [at] kznbtc.co.za
Course Details
Non-Credit Bearing
Course Duration:
1 Day
Course Delivery Method:

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

Contact us at +27 (0)31 267 1229 or [email protected] and we will send your a full course outline and quotation based on your requirements
Course Fee Includes:
Our public course fee includes facilitated training, course materials, the venue, a light lunch and refreshments. Onsite training at your venue can be arranged on mutually suitable dates - please contact us to request a quotation.




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