Conflict Management Training - Durban


Conflict Management Training

Conflict Management Training

Through this Conflict Management Training, and Conflict Resolution Training - which we run publicly and in-house throughout South Africa - you will gain understanding of the main causes of conflict, and how to manage conflict in your personal life and in your workplace.

Suitable for:   Managers, Supervisors, Team Leaders, Shop Stewards

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Through this Conflict Management Training Course, delegates will learn:

  • The nature of conflict: Internal vs external conflict
  • Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
  • Constructive vs destructive conflict
  • The main causes of individual conflict & how to manage it effectively
  • The main causes of conflict within teams & how to manage them
  • How high performance teams handle conflict
  • Understanding the main conflict styles
  • Understanding what your natural conflict style is
  • Developing the ability to choose the best conflict style to fit the situation
  • Leadership styles - how they are affected by conflict styles
  • The attributes needed to become an effective “conflict manager”
  • Legislated procedures for the resolution of workplace disputes

Click here to view our Conflict Management Training Courses on our website

Contact Details
Contact Person:
Ron / Michele
Contact Email:
info [at]
Course Details
Unit Standard:
Unit Standard 114226: Interpret and manage conflicts within the workplace
NQF Level:
Level 5
Course Duration:
2 days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

In-house and public course fees on request




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