Conflict Management Training

Through this Conflict Management Training, and Conflict Resolution Training - which we run publicly and in-house throughout South Africa - you will gain understanding of the main causes of conflict, and how to manage conflict in your personal life and in your workplace.

Suitable for:   Managers, Supervisors, Team Leaders, Shop Stewards

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Through this Conflict Management Training Course, delegates will learn:

• The nature of conflict: Internal vs external conflict
• Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
• Constructive vs destructive conflict
• The main causes of individual conflict & how to manage it effectively
• The main causes of conflict within teams & how to manage them
• How high performance teams handle conflict
• Understanding the main conflict styles
• Understanding what your natural conflict style is
• Developing the ability to choose the best conflict style to fit the situation
• Leadership styles - how they are affected by conflict styles
• The attributes needed to become an effective “conflict manager”
• Legislated procedures for the resolution of workplace disputes

Click here to view our Conflict Management Training Courses on our website